146 lines
3.7 KiB
HTML
146 lines
3.7 KiB
HTML
{% extends 'base.html' %}
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{% block title %}FAQ{% endblock %}
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{% block content %}
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<div class="full-margin"><h1>Frequently Asked Questions</h1></div>
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{% endblock %}
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{% block subcontent %}
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<p>
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<ul>
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<li>
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Which instance type should I buy?
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<ul><li>
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It depends a lot on your requirements, but I can lay down a few guidelines.
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<ul>
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<li>
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f1-s
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<ul>
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<li> blog </li>
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<li> vpn </li>
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<li> bot </li>
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</ul>
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</li>
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<li>
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f1-m
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<ul>
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<li> semi-popular blog </li>
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<li> complicated webapp </li>
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</ul>
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</li>
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<li>
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f1-l
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<ul>
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<li> big ol docker box? </li>
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<li> lightweight software builds </li>
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</ul>
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</li>
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<li>
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f1-x
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<ul>
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<li> large webservice with thousands of users </li>
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<li> rotund java app </li>
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</ul>
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</li>
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<li>
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f1-xx
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<ul>
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<li> gitlab (wow such memory very devops) </li>
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</ul>
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</li>
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<li>
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f1-xxx
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<ul>
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<li> waow big box </li>
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</ul>
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</li>
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</ul>
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</li></ul>
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</li>
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<li>
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How do I log in?
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<ul><li>
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<p>ssh to the ip provided to you using the cyberian user.</p>
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<pre class='code'>$ ssh cyberian@1.2.3.4</pre>
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</li></ul>
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</li>
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<li>
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How do I change to the root user?
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<ul><li>
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<p>The cyberian user has passwordless sudo access by default. This should work:</p>
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<pre class='code'>
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# Linux
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$ sudo su -
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# OpenBSD
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$ doas su -</pre>
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</li></ul>
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</li>
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<li>
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Do you offer reverse DNS?
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<ul><li>
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<p>We do, but right now it's a manual process. Shoot us an email and we'll get it done.</p>
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</li></ul>
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</li>
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<li>
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What if I don't pay?
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<ul><li>
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<p>Your VM will be deleted. You will receive coal.
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You will be banned from our minetest server.
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We will attempt to give you ample warning before nuking a server, but that's no guarantee.
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</p>
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</li></ul>
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</li>
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<li>
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Besides my virtual machines and payments, what information do you keep about me?
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<ul><li>
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<p>We associate an email address with every VM so that we can track payment and respond to support requests.</p>
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<p>If you pay with a credit card, Stripe sends some additional details about you that we literally cannot delete.</p>
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</li></ul>
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</li>
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<li>
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What can I do with my VM?
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<ul><li>
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<p>Make it into a mailserver, a bitcoin miner, a VPN host, whatever.</p>
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<p>We place no restrictions on what you can do, as long as it's not illegal. Don't get us in trouble.</p>
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</li></ul>
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</li>
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<li>
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Can you recover my passwords/insert new keys?
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<ul><li>
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<p>Can we? Technically yes. Will we? Never. It would violate the trust that our customers have in us.
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We have no interest in touching client VMs after they're running.
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If you lose access to your VM, that's on you.</p>
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</li></ul>
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</li>
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<li>
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Do you offer refunds?
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<ul><li>
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<p>Not now.</p>
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</li></ul>
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</li>
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<li>
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Do you offer support?
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<ul><li>
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<p>Yes. support@cyberia.club</p>
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<ul>
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<li>all volunteers have very busy schedules, but we will do our best to respond in a reasonable time period.</li>
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<li>If you would prefer private support, please send your mail to capsul@cyberia.club instead.</li>
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</ul>
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</li></ul>
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</li>
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<li>
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Will you implement feature X?
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<ul><li>
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Maybe! Email ops@cyberia.club and ask us about it.
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</li></ul>
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</li>
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</ul>
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</p>
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{% endblock %}
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{% block pagesource %}/templates/faq.html{% endblock %}
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