capsul-flask/capsulflask/templates/faq.html

{% extends 'base.html' %}

{% block title %}FAQ{% endblock %}

{% block content %}
  <div class="row full-margin"><h1>Frequently Asked Questions</h1></div>
{% endblock %}

{% block subcontent %}
<p>
 <ul>
   <li>
     Which instance type should I buy?
     <ul><li>
      It depends a lot on your requirements, but I can lay down a few guidelines.
      <ul>
        <li>
          f1-s
          <ul>
            <li> blog </li>
            <li> vpn </li>
            <li> bot </li>
            <li> cgit </li>
          </ul>
        </li>
        <li>
          f1-m
          <ul>
            <li> owncloud </li>
            <li> gitea </li>
            <li> popular blog/vpn/bot </li>
          </ul>
        </li>
        <li>
          f1-l
          <ul>
            <li> docker host </li>
            <li> build system </li>
          </ul>
        </li>
        <li>
          f1-x
          <ul>
            <li> large webservice with thousands of users </li>
            <li> rotund java app </li>
          </ul>
        </li>
        <li>
          f1-xx
          <ul>
            <li> gitlab (wow such memory very devops) </li>
          </ul>
        </li>
        <li>
          f1-xxx
          <ul>
            <li> something huge </li>
          </ul>
        </li>
      </ul>
     </li></ul>
   </li>
   <li>
     How do I log in?
     <ul><li>
      <p>ssh to the ip provided to you using the cyberian user.</p>
      <pre class='code'>$ ssh cyberian@1.2.3.4</pre>
     </li></ul>
   </li>
   <li>
    How do I change to the root user?
    <ul><li>
     <p>The cyberian user has passwordless sudo access by default. This should work:</p>
     <pre class='code'>
# Linux
$ sudo su -

# OpenBSD
$ doas su -</pre>
    </li></ul>
   </li>
   <li>
    Do you offer reverse DNS?
    <ul><li>
     <p>We do, but right now it's a manual process. Shoot us an email and we'll get it done.</p>
    </li></ul>
   </li>
   <li>
    What if I don't pay?
    <ul><li>
     <p>Your VM will be deleted. You will receive coal. 
       You will be banned from our minetest server. 
       We will attempt to give you ample warning before nuking a server, but that's no guarantee.
      </p>
    </li></ul>
   </li>
   <li>
    Besides my virtual machines and payments, what information do you keep about me?
    <ul><li>
     <p>We associate an email address with every VM so that we can track payment and respond to support requests.</p>
     <p>If you pay with a credit card, Stripe sends some additional details about you that we literally cannot delete.</p>
    </li></ul>
   </li>
   <li>
    What can I do with my VM?
    <ul><li>
     <p>Make it into a mailserver, a bitcoin miner, a VPN host, whatever.</p>
     <p>We place no restrictions on what you can do, as long as it's not illegal. Don't get us in trouble.</p>
    </li></ul>
   </li>
   <li>
    Can you recover my passwords/insert new keys?
    <ul><li>
     <p>Can we? Technically yes. Will we? Never. It would violate the trust that our customers have in us. 
      We have no interest in touching client VMs after they're running.
      If you lose access to your VM, that's on you.</p>
    </li></ul>
   </li>
   <li>
    Do you offer refunds?
    <ul><li>
     <p>Not now.</p>
    </li></ul>
   </li>
   <li>
    Where do the VMs run? Is it on a machine that you guys own/control?
    <ul><li>
     <p>Capsul runs on a server named Baikal which Cyberia built from scratch & mailed to a datacenter
      in Georgia called CyberWurx. CyberWurx staff installed it for us in a rack space that
      Cyberia pays for. </p>
    </li></ul>
   </li>
   <li>
    Do you offer support?
    <ul><li>
     <p>Yep, email us at <a href="mailto:support@cyberia.club">support@cyberia.club</a></p>
     <ul>
       <li>all volunteers have very busy schedules, but we will do our best to respond in a reasonable time period.</li>
       <li>If you would prefer private support, please send your mail to <a href="mailto:capsul@cyberia.club">capsul@cyberia.club</a> instead.</li>
     </ul>
    </li></ul>
   </li>
   <li>
    Will you implement feature X?
    <ul><li>
      Maybe! Email <a href="mailto:ops@cyberia.club">ops@cyberia.club</a> and ask us about it.
    </li></ul>
   </li>
 </ul>
</p>

{% endblock %}

{% block pagesource %}/templates/faq.html{% endblock %}