forked from 3wordchant/capsul-flask
148 lines
3.9 KiB
HTML
148 lines
3.9 KiB
HTML
{% extends 'base.html' %}
|
|
|
|
{% block title %}FAQ{% endblock %}
|
|
|
|
{% block content %}
|
|
<div class="full-margin"><h1>Frequently Asked Questions</h1></div>
|
|
{% endblock %}
|
|
|
|
{% block subcontent %}
|
|
<p>
|
|
<ul>
|
|
<li>
|
|
Which instance type should I buy?
|
|
<ul><li>
|
|
It depends a lot on your requirements, but I can lay down a few guidelines.
|
|
<ul>
|
|
<li>
|
|
f1-s
|
|
<ul>
|
|
<li> blog </li>
|
|
<li> vpn </li>
|
|
<li> bot </li>
|
|
<li> cgit </li>
|
|
</ul>
|
|
</li>
|
|
<li>
|
|
f1-m
|
|
<ul>
|
|
<li> owncloud </li>
|
|
<li> gitea </li>
|
|
<li> popular blog/vpn/bot </li>
|
|
</ul>
|
|
</li>
|
|
<li>
|
|
f1-l
|
|
<ul>
|
|
<li> docker host </li>
|
|
<li> build system </li>
|
|
</ul>
|
|
</li>
|
|
<li>
|
|
f1-x
|
|
<ul>
|
|
<li> large webservice with thousands of users </li>
|
|
<li> rotund java app </li>
|
|
</ul>
|
|
</li>
|
|
<li>
|
|
f1-xx
|
|
<ul>
|
|
<li> gitlab (wow such memory very devops) </li>
|
|
</ul>
|
|
</li>
|
|
<li>
|
|
f1-xxx
|
|
<ul>
|
|
<li> something huge </li>
|
|
</ul>
|
|
</li>
|
|
</ul>
|
|
</li></ul>
|
|
</li>
|
|
<li>
|
|
How do I log in?
|
|
<ul><li>
|
|
<p>ssh to the ip provided to you using the cyberian user.</p>
|
|
<pre class='code'>$ ssh cyberian@1.2.3.4</pre>
|
|
</li></ul>
|
|
</li>
|
|
<li>
|
|
How do I change to the root user?
|
|
<ul><li>
|
|
<p>The cyberian user has passwordless sudo access by default. This should work:</p>
|
|
<pre class='code'>
|
|
# Linux
|
|
$ sudo su -
|
|
|
|
# OpenBSD
|
|
$ doas su -</pre>
|
|
</li></ul>
|
|
</li>
|
|
<li>
|
|
Do you offer reverse DNS?
|
|
<ul><li>
|
|
<p>We do, but right now it's a manual process. Shoot us an email and we'll get it done.</p>
|
|
</li></ul>
|
|
</li>
|
|
<li>
|
|
What if I don't pay?
|
|
<ul><li>
|
|
<p>Your VM will be deleted. You will receive coal.
|
|
You will be banned from our minetest server.
|
|
We will attempt to give you ample warning before nuking a server, but that's no guarantee.
|
|
</p>
|
|
</li></ul>
|
|
</li>
|
|
<li>
|
|
Besides my virtual machines and payments, what information do you keep about me?
|
|
<ul><li>
|
|
<p>We associate an email address with every VM so that we can track payment and respond to support requests.</p>
|
|
<p>If you pay with a credit card, Stripe sends some additional details about you that we literally cannot delete.</p>
|
|
</li></ul>
|
|
</li>
|
|
<li>
|
|
What can I do with my VM?
|
|
<ul><li>
|
|
<p>Make it into a mailserver, a bitcoin miner, a VPN host, whatever.</p>
|
|
<p>We place no restrictions on what you can do, as long as it's not illegal. Don't get us in trouble.</p>
|
|
</li></ul>
|
|
</li>
|
|
<li>
|
|
Can you recover my passwords/insert new keys?
|
|
<ul><li>
|
|
<p>Can we? Technically yes. Will we? Never. It would violate the trust that our customers have in us.
|
|
We have no interest in touching client VMs after they're running.
|
|
If you lose access to your VM, that's on you.</p>
|
|
</li></ul>
|
|
</li>
|
|
<li>
|
|
Do you offer refunds?
|
|
<ul><li>
|
|
<p>Not now.</p>
|
|
</li></ul>
|
|
</li>
|
|
<li>
|
|
Do you offer support?
|
|
<ul><li>
|
|
<p>Yep, email us at <a href="mailto:support@cyberia.club">support@cyberia.club</a></p>
|
|
<ul>
|
|
<li>all volunteers have very busy schedules, but we will do our best to respond in a reasonable time period.</li>
|
|
<li>If you would prefer private support, please send your mail to <a href="mailto:capsul@cyberia.club">capsul@cyberia.club</a> instead.</li>
|
|
</ul>
|
|
</li></ul>
|
|
</li>
|
|
<li>
|
|
Will you implement feature X?
|
|
<ul><li>
|
|
Maybe! Email <a href="mailto:ops@cyberia.club">ops@cyberia.club</a> and ask us about it.
|
|
</li></ul>
|
|
</li>
|
|
</ul>
|
|
</p>
|
|
|
|
{% endblock %}
|
|
|
|
{% block pagesource %}/templates/faq.html{% endblock %}
|
|
|