forked from 3wordchant/capsul-flask
93 lines
3.1 KiB
HTML
93 lines
3.1 KiB
HTML
{% extends 'base.html' %}
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{% block title %}FAQ{% endblock %}
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{% block content %}
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<div class="row full-margin"><h1>Frequently Asked Questions</h1></div>
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{% endblock %}
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{% block subcontent %}
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<p>
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<ul>
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<li>
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Which instance type should I buy?
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<p>There are no hard rules for this sort of thing, but here are some guidelines:</p>
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<p>f1-xs: blog, vpn, bot, cgit</p>
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<p>f1-s: a bot, owncloud, gitea, popular blog</p>
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<p>f1-m: docker host, build system</p>
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<p>f1-l: large webservice, rotund java app</p>
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<p>f1-x: gitlab (wow such memory very devops</p>
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<p>f1-xx: something gargantuan</p>
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</li>
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<li>
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How do I log in?
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<p>ssh to the ip provided to you using the cyberian user.</p>
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<pre class='code'>$ ssh cyberian@1.2.3.4</pre>
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</li>
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<li>
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How do I change to the root user?
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<p>The cyberian user has passwordless sudo access by default. This should work:</p>
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<pre class='code'>
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# Linux
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$ sudo su -
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# OpenBSD
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$ doas su -</pre>
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</li>
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<li>
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Do you offer reverse DNS?
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<p>We do, but right now it's a manual process. Shoot us an email and we'll get it done.</p>
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</li>
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<li>
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What if I don't pay / don't maintain my payments?
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<p>Your VM will eventually be deleted.
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Capsul will send you a few inoffensive reminders as that termination date approaches.
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</p>
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</li>
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<li>
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Besides my virtual machines and payments, what information do you keep about me?
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<p>We associate an email address with every VM so that we can track payment and respond to support requests.</p>
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<p>If you pay with a credit card, Stripe stores some additional details about you that we literally cannot delete.</p>
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</li>
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<li>
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What can I do with my VM?
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<p>Make it into a mailserver, a bitcoin miner, a VPN host, whatever you'd like.</p>
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<p>Our systems exist within the USA, and as such we are bound by US law.</p>
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</li>
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<li>
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Can you recover my passwords/insert new keys?
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<p>Can we? Technically yes. Will we? No, never. It would violate the trust that our users have in us.
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We have no interest in touching client VMs after they're running.
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We promise to keep your machines running smoothly.
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If you lose access to your VM, that's on you.</p>
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</li>
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<li>
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Do you offer refunds?
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<p>Not now, but email us and we can probably figure something out.</p>
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</li>
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<li>
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Where do the VMs run? Is it on a machine that you guys own/control?
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<p>Capsul runs on a server named Baikal which Cyberia built from scratch & mailed to a datacenter
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in Georgia called CyberWurx. CyberWurx staff installed it for us in a rack space that
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Cyberia pays for. </p>
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</li>
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<li>
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Do you offer support?
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<p>Yep, see <a href="/support">our support page</a>.</p>
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</li>
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<li>
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Do you have an SLA?
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<p>No, but we normally respond pretty quickly.</p>
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</li>
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<li>
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Will you implement feature X?
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<p>Maybe! Email <a href="mailto:ops@cyberia.club">ops@cyberia.club</a> and ask us about it.</p>
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</li>
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</ul>
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</p>
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{% endblock %}
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{% block pagesource %}/templates/faq.html{% endblock %}
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