Update changelog and FAQ

This commit is contained in:
j3s 2020-10-22 14:29:16 -05:00
parent 2e046a2f05
commit 731af8a597
2 changed files with 53 additions and 102 deletions

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{% block subcontent %}
<p>
<ul>
<li>2020-01-30: Baikal ownership transferred to Cyberia Computer Club</li>
<li>2020-01-31: Prepping docs</li>
<li>2020-02-26: Re-prepping docs</li>
<li>2020-03-07: CVM goes live</li>
<li>2020-03-10: CVM name changed to Capsul</li>
<li>2020-03-10: Capsul site goes live</li>
<li>2020-03-22: Alpine support added</li>
<li>2020-03-25: Network limits made public</li>
<li>2020-04-17: OpenBSD support added</li>
<li>2020-04-26: Support link added</li>
<li>2020-05-04: Simplified payment page</li>
<li>2020-10-22: Re-worked FAQ, added more supporting docs</li>
<li>2020-05-16: Beta version of new Capsul web application</li>
<li>2020-05-04: Simplified payment page</li>
<li>2020-04-26: Support link added</li>
<li>2020-04-17: OpenBSD support added</li>
<li>2020-03-25: Network limits made public</li>
<li>2020-03-22: Alpine support added</li>
<li>2020-03-10: Capsul site goes live</li>
<li>2020-03-10: CVM name changed to Capsul</li>
<li>2020-03-07: CVM goes live</li>
<li>2020-02-26: Re-prepping docs</li>
<li>2020-01-31: Prepping docs</li>
<li>2020-01-30: Baikal ownership transferred to Cyberia Computer Club</li>
</ul>
</p>
{% endblock %}

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<ul>
<li>
Which instance type should I buy?
<ul><li>
It depends a lot on your requirements, but I can lay down a few guidelines.
<ul>
<li>
f1-s
<ul>
<li> blog </li>
<li> vpn </li>
<li> bot </li>
<li> cgit </li>
</ul>
</li>
<li>
f1-m
<ul>
<li> owncloud </li>
<li> gitea </li>
<li> popular blog/vpn/bot </li>
</ul>
</li>
<li>
f1-l
<ul>
<li> docker host </li>
<li> build system </li>
</ul>
</li>
<li>
f1-x
<ul>
<li> large webservice with thousands of users </li>
<li> rotund java app </li>
</ul>
</li>
<li>
f1-xx
<ul>
<li> gitlab (wow such memory very devops) </li>
</ul>
</li>
<li>
f1-xxx
<ul>
<li> something huge </li>
</ul>
</li>
</ul>
</li></ul>
<p>There are no hard rules for this sort of thing, but here are some guidelines:</p>
<p>f1-xs</p>
<p> * blog</p>
<p> * vpn</p>
<p> * bot</p>
<p> * cgit</p>
<p>f1-s</p>
<p> * owncloud</p>
<p> * gitea</p>
<p> * popular blog/vpn/bot</p>
<p>f1-m</p>
<p> * docker host</p>
<p> * build system</p>
<p>f1-l</p>
<p> * large webservice with thousands of users</p>
<p> * rotund java app</p>
<p>f1-x</p>
<p> * gitlab (wow such devops very memory)</p>
<p>f1-xx</p>
<p> * something gigantic</p>
</li>
<li>
How do I log in?
<ul><li>
<p>ssh to the ip provided to you using the cyberian user.</p>
<pre class='code'>$ ssh cyberian@1.2.3.4</pre>
</li></ul>
</li>
<li>
How do I change to the root user?
<ul><li>
<p>The cyberian user has passwordless sudo access by default. This should work:</p>
<pre class='code'>
# Linux
@ -77,74 +46,55 @@ $ sudo su -
# OpenBSD
$ doas su -</pre>
</li></ul>
</li>
<li>
Do you offer reverse DNS?
<ul><li>
<p>We do, but right now it's a manual process. Shoot us an email and we'll get it done.</p>
</li></ul>
</li>
<li>
What if I don't pay?
<ul><li>
<p>Your VM will be deleted. You will receive coal.
You will be banned from our minetest server.
We will attempt to give you ample warning before nuking a server, but that's no guarantee.
What if I don't pay / don't maintain my payments?
<p>Your VM will eventually be deleted.
Capsul will send you a few inoffensive reminders as that termination date approaches.
</p>
</li></ul>
</li>
<li>
Besides my virtual machines and payments, what information do you keep about me?
<ul><li>
<p>We associate an email address with every VM so that we can track payment and respond to support requests.</p>
<p>If you pay with a credit card, Stripe sends some additional details about you that we literally cannot delete.</p>
</li></ul>
<p>If you pay with a credit card, Stripe stores some additional details about you that we literally cannot delete.</p>
</li>
<li>
What can I do with my VM?
<ul><li>
<p>Make it into a mailserver, a bitcoin miner, a VPN host, whatever.</p>
<p>We place no restrictions on what you can do, as long as it's not illegal. Don't get us in trouble.</p>
</li></ul>
<p>Make it into a mailserver, a bitcoin miner, a VPN host, whatever you'd like.</p>
<p>Our systems exist within the USA, and as such we are bound by US law.</p>
</li>
<li>
Can you recover my passwords/insert new keys?
<ul><li>
<p>Can we? Technically yes. Will we? Never. It would violate the trust that our customers have in us.
<p>Can we? Technically yes. Will we? No, never. It would violate the trust that our users have in us.
We have no interest in touching client VMs after they're running.
We promise to keep your machines running smoothly.
If you lose access to your VM, that's on you.</p>
</li></ul>
</li>
<li>
Do you offer refunds?
<ul><li>
<p>Not now.</p>
</li></ul>
<p>Not now, but email us and we can probably figure something out.</p>
</li>
<li>
Where do the VMs run? Is it on a machine that you guys own/control?
<ul><li>
<p>Capsul runs on a server named Baikal which Cyberia built from scratch & mailed to a datacenter
in Georgia called CyberWurx. CyberWurx staff installed it for us in a rack space that
Cyberia pays for. </p>
</li></ul>
</li>
<li>
Do you offer support?
<ul><li>
<p>Yep, email us at <a href="mailto:support@cyberia.club">support@cyberia.club</a></p>
<ul>
<li>all volunteers have very busy schedules, but we will do our best to respond in a reasonable time period.</li>
<li>If you would prefer private support, please send your mail to <a href="mailto:capsul@cyberia.club">capsul@cyberia.club</a> instead.</li>
</ul>
</li></ul>
<p>Yep, see <a href="/support">our support page</a></p>.
</li>
<li>
Do you have an SLA?
<p>No, but we normally respond pretty quickly.</p>
</li>
<li>
Will you implement feature X?
<ul><li>
Maybe! Email <a href="mailto:ops@cyberia.club">ops@cyberia.club</a> and ask us about it.
</li></ul>
<p>Maybe! Email <a href="mailto:ops@cyberia.club">ops@cyberia.club</a> and ask us about it.</p>
</li>
</ul>
</p>